Security and trust

You are putting live tender data in here. Here is exactly how it is handled.

TenderTick holds pricing intent, mandatory-requirement gaps and evidence of accreditation — material that is commercially sensitive while a bid is open. The controls below are the baseline, on every plan, not an enterprise upsell.

01

Tenant isolation

Every query in the application is scoped to a workspace. There is no code path that reads a record without an org identifier.

Row-level scoping
Every table carries an org_id and every read and write is filtered on it, including exports and background jobs.
Role-based permissions
Five roles map to a capability matrix. Actions check capability before they touch data, not just before they render a button.
Record-scoped access
External participants can only ever see the single requirement, task or approval their link was issued for.
02

Data protection

Encryption, retention and deletion are configured per workspace, with defaults that suit a US contractor handling government and commercial bid data.

Encryption in transit and at rest
TLS everywhere; documents held in encrypted object storage separate from the application database.
Data minimization by design
We store what the workflow needs. Contributor links carry a name and email, not an account profile.
Retention and deletion
Configurable retention with a documented deletion workflow, including the right to remove a contributor's personal data.
Backups and tested restoration
Automated backups with restoration tested on a schedule, not assumed.
03

Access control

Sensitive actions need proof of identity, and every session can be ended from the workspace.

MFA for privileged users
Owners and managers can be required to use MFA by workspace policy.
Configurable session controls
Session lifetime and device visibility, with the ability to revoke any active session.
Signed, expiring external links
Tokens are stored hashed, carry an expiry and a use limit, and can be revoked instantly.
File safety controls
Type and size restrictions plus malware scanning before a document is ever attached to a bid.
04

Audit trail

Material actions are written to an append-only log. Nothing in the product updates or deletes an audit event.

Authentication events
Sign-in, sign-out and session revocation, with device and time.
Record changes
State transitions, condition flags with reason codes, owner changes and decisions.
Automated actions
Every reminder that fires records the rule that created it and the date it measured from.
Exports and settings
Who exported what, and every change to team, roles, retention and automation.
05

Exit path

The fastest way to earn trust is to make leaving easy. Nothing about your data is proprietary.

CSV export of every list
Opportunities, requirements, tasks, library items, audit events.
Record package per bid
A timestamped package containing the matrix, responses, evidence index and full activity history.
Document download
Original files, with checksum and version.
No exit fee, no notice period
Cancel in the workspace. Export stays available through the end of the paid term.

Security questions from your buyer?

Public-sector buyers increasingly ask suppliers to evidence how bid data is held. Ask us for the security summary and we will answer the questionnaire alongside you — it is the same document we keep in our own evidence library.

Request the security summary